A smart shared mediation

about
mediation

In every dispute, real people are at the heart of it all. Mediation, which is a part of amicable settlement of disputes, is meant to put people back to the center of the process. Thanks to its members providing various areas of expertise, Aparté Mediation Association can implement a process based on the human values of freedom, sharing, empathy and respect. Aparté Mediation Association applies these values and allows each and everyone to participate collectively in building dispute resolution.

Ethics code

Freedom

Mediation is a process. It relies on each participant to the conflict to be willing to find a solution to the situation. It is based on their free consent. It also offers a space for talking where communication is meant to bring out the sources of the conflict which is the core of the process. The principle of independence of the mediator strenghthens this value since he is free of all inside and outside pressure. This freedom is also the reason why mediation can be stopped at any time at the request of either the participants or the mediators.

Sharing

Mediation is about sharing information. It restores and optimises the exchange of information between the participants by giving the people at the table the same rights to express themselves. This is a cooperative process of prevention and/or amicable settlement of disputes whose goal is to offer participants the possibility to settle their relational dificulties themselves in a dedicated space. Mediators are impartial and neutral, they can encourage participants to discuss freely and to find solutions while never serving as a substitute for them.

Empathy

The very nature of mediation is essential for our association. No judgement, no criticism, only fundamental principles of acceptance, tolerance, active listening and empathy are the ingredients of sympathetic communication. Mediators at Aparté Mediation ensure that relations are based on sincerity and empathy in order to satisfy the needs of everyone in a trusting environment.

Respect

The value of respect embraces all the others whether they correspond to the respect for individuals, the adversarial principle, fairness or loyalty. At Aparté Mediation, the respect for individuals, as in accepting the differences of views and opinions, is a prerequisite for mediation. Bearing that in mind, mediators at Aparté Mediation observe confidentiality in meetings and with all information collected in the process of mediation.

The mediators

All 16 of us are available to listen to your needs .


Paméla Adjoute

Ma méthode

  • Respect
  • Compréhension
  • Communication
  • Temps

Marie-Adélaïde Boiron

Ma méthode

  • Ecoute
  • Communication



Nabila Chdaili

Ma méthode

  • Ecoute active
  • Echange constructif
  • Rechercher l’intérêt commun


Olivier Danjou

Ma méthode

  • Neutralité
  • Tempérance
  • Volonté d’entendre et comprendre


Stéphanie Dégremont

Ma méthode

  • Ecoute
  • Compréhension
  • Expression
  • Solution

Alexa Dubarry

Ma méthode

  • Equité
  • Dialogue
  • Célérité et confidentialité


Léa Gagossian

Ma méthode

  • Intentions
  • Synthèse
  • Connexion
  • Coopération

Christine Guérin

Ma méthode

  • Écoute active et reformulation,
  • Accompagnement bienveillant,
  • Solution partagée.


Nathalie Le Brun

Ma méthode

  • Ecoute active
  • Questionnement
  • Gestion des émotions


Bruno Lefebure

Ma méthode

  • Interêts de chacun
  • Écoute
  • Libre expression
  • Solution partagée

Denis Martinez

Ma méthode

  • Ecoute active
  • Empathie
  • Emotions
  • Respect

Marielle Metge-Agostinelli

Ma méthode

  • Apprendre à se connaître
  • Verbaliser et faire verbaliser
  • Laisser s’exprimer les émotions 
  • Formaliser les échanges

Marie-Hélène Otto

Ma méthode

  • Ecoute active et empathique
  • Accueillir les émotions pour comprendre les besoins
  • Pédagogie


Beatrice Rostane

Ma méthode

  • Neutralité
  • Respect mutuel
  • Accompagnement


Stephanie Sioën-Gallina

Ma méthode

  • Ecoute
  • Gestion des émotions
  • Echanges

Our process

At Aparté Mediation, we use a powerful tool discovered by Thomas Fiutak, an American professor, called the "Fiutak Mediation Circle". »

It includes 5 steps that the mediator should follow.

People in conflict talk about what has happened.
This step allows the mediator to understand the context in which the conflict is taking place. He is impartial and does not take sides, he actively listens and is empathetic.
At this stage, we address in a first approach the causes of the conflict.

In this step, the mediator clarifies the conflict by asking the participants to express their emotions. If this process comes to a standstill, the mediator asks more precise questions about the elements of the conflict and the needs of the participants.
The mediator facilitates the reformulation of differentiated positions and stimulates participants to a change in attitude towards less clear-cut positions.

This third step is called "CATHARSIS OF EMOTIONS". It identifies the moment where participants are able to determine the deep emotions experienced during the conflict. Emotions are always related to unsatisfied needs. This step of recognition of everyone's needs is part of a process of mutual empathy and understanding of what drives the actions of every participant.

In this step, each participant establishes options to solve the conflict.
No solution should be dismissed on the grounds that they are unworkable or ridiculous.

This last part is about choosing from the list of options established in the previous step. The goal is to select acceptable options for each participant which can lead to the implementation of a new solution.
Participants can also decide, within the limits of public policy rules, that the agreement they formalize is a legal transaction and settles their dispute once and for all. If there remain some terms of disagreement, the mediation can continue.

Experrience in conflict resolution between:

A group of horticulturists is encountering delays in deliveries by the importer whom they have been working with for several years without any written contract. This delay has cost the group a significant decline in sales revenue because of the seasonal effect of their activity. The mediation has helped the participants to find a financial agreement and to continue their business relationships by drafting a written contract.
A customer has a conflict with the company that has sold him his vehicle on the grounds that this vehicle did not provide the one key requirement that has guided his choice. The mediation has helped find an agreement to resolve this missing requirement while allowing the customer to keep the vehicle.
A conflict between business partners was jeopardising the continuity of the company's activity. The mediation has helped the partners to reinitiate a dialogue and to find a new organisation allowing them to pursue a collaboration while working in independent structures.
A conflict between a property developer and an individual occurs because of defects in construction. The participants only communicate through their respective lawyers. The mediation has helped the participants to restore communication between them and to find a solution to their conflict.
Mr X is the owner of an apartment in a co-ownership building. There is a water damage on his balcony due to a leak from one of his neighbors. His insurance indicates that the balcony is a common portion and that he should speak first to the building management office. The latter doesn't respond to him anymore and the claim is still pending. The mediation will allow the participants to meet in order to talk directly. A quick efficient solution will be found.
Mrs Y suffers from a whiplash injury following a traffic accident. Her insurance is slow to respond and finally offers a largely insufficient compensation. The mediation has helped the participants to meet face to face and reach a satisfactory agreement in record time.
Mrs Z has come back from maternity leave and feels like she is being sidelined, her position isn't being valued anymore. She would like to sue her employer. The mediation has helped reinitiate a dialogue and all matters have be addressed. The participants have reached a satisfactory agreement and the missions of Mrs Z have been redefined.
Brothers don't talk to each other anymore. The mediation has gathered them, several meetings have taken place, an agreeement has been reached and the conflict has ended.
Mrs T and Mr P are divorcing and are the parents of two underage children. Mrs T would like to give her husband the children's care every second weekend and Mr P would like to have them every second week. The question of the compensatory allowance hasn't been settled either. Several mediation meetings have helped the parents and the children to reach a satisfactory agreement on the children's care and parents hace come to an agreement on the amount of the compensatory allowance.
A company decides to sue their client who hasn't paid them. Their contract included a mediation clause before refering the matter to the relevant jurisdiction. The mediation has helped to understand the reason why the client wouldn't pay the balance of the goods delivered and to allow the client to place new orders.